Datenschutzerklärung
Version of January 1, 2024
In this Privacy Policy, we, Event Services AG (hereinafter referred to as "we" or "us"), explain how we collect and otherwise process personal data. Personal data refers to any information that relates to an identified or identifiable person. When you provide us with personal data of other persons (such as family members, colleagues' data), please ensure that these persons are aware of this Privacy Policy and only share their personal data with us if you are permitted to do so and if these personal data are accurate.
This is not a conclusive description; specific matters may be governed by other privacy statements or general terms and conditions, participation conditions, and similar documents. This Privacy Policy is designed to meet the requirements of the EU General Data Protection Regulation ("GDPR") and the Swiss Data Protection Act ("DPA"). However, whether and to what extent these laws are applicable depends on the individual case. The terms used are not gender-specific.
1. Who can I contact with questions about data protection?
Responsible for the data processing we describe here is Event Services AG, Neuengasse 38, 2502 Biel/Bienne, unless otherwise specified in individual cases. If you have data protection concerns, you can send them to us at the following contact address:
Postal address: Neuengasse 38, 2502 Biel/Bienne
Email: info@crispyflavor.com
2. What data do we collect?
We primarily process the personal data that we receive in the course of our business relationship with our customers and other business partners and those involved, or that we collect from users of our websites, apps, and other applications. Where permitted, we also extract certain data from publicly accessible sources (such as debt enforcement registers, land registers, commercial registers, press, internet) and from authorities and other third parties (such as credit reporting agencies, address dealers). In addition to the data you provide directly to us, the categories of personal data we receive about you from third parties include, in particular, information from public registers, information we learn in connection with administrative and judicial proceedings, information related to your professional functions and activities (so that we can, for example, conclude and process business with your employer with your assistance), information about you in correspondence and meetings with third parties, credit reports (if we do business with you personally), information about you that people from your environment (family, advisors, legal representatives, etc.) provide us to conclude or process contracts with you or involving you (such as references), your address for deliveries, powers of attorney, information for compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, distributors, and other business partners of ours regarding the use or provision of services by you (for example, payments made, purchases), information from media and the internet about you (if this is indicated in the specific case, for example, as part of an application, press review, marketing/sales, etc.), your addresses and possibly interests and other sociodemographic data (for marketing), data related to the use of the website (for example, IP address, MAC address of the smartphone or computer, information about your device and settings, cookies, date and time of the visit, accessed pages and content, used functions, referring website, location information).
3. What Do We Use Your Data For?
We primarily use the personal data we collect to fulfill and execute our contracts with our customers and business partners, particularly in the context of the following activities:
- The sale of marinades, flour mixtures, and spices.
In the context of these activities, we collect personal data for transactions with our customers and the procurement of products and services from our suppliers and subcontractors, as well as to fulfill our legal obligations domestically and abroad. If you are employed by such a customer or business partner, you may also be affected by this in your role with your personal data.
Furthermore, we process personal data from you and other individuals, as permitted and as we deem appropriate, also for the following purposes, in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:
- Offering and further development of our services, websites, apps, and other platforms where we are present;
- Communication with third parties and processing their inquiries (for example, applications, media inquiries);
- Reviewing and optimizing procedures for needs analysis for direct customer approach and collecting personal data from publicly accessible sources for customer acquisition;
- Advertising and marketing (including conducting events), provided you have not objected to the use of your data (if we send you advertising as an existing customer, you can object at any time, after which we will place you on a blocking list against further advertising mailings);
- Market and opinion research, media monitoring;
- Assertion of legal claims and defense in connection with legal disputes and administrative procedures;
- Prevention and investigation of crimes and other misconduct (for example, conducting internal investigations, data analyses for fraud prevention);
- Ensuring the operation of our business, especially IT, our websites, apps, and other platforms;
- Video surveillance to maintain house rights and other measures for IT, building, and facility security, and the protection of our employees and other persons and the values belonging to or entrusted to us (such as access controls, visitor lists, network and mail scanners, telephone recordings);
- Purchase and sale of business divisions, companies, or parts of companies and other corporate transactions and the associated transfer of personal data as well as measures for business control and as far as necessary to comply with legal and regulatory obligations and internal regulations of Event Services AG.
To the extent that you have given us consent to process your personal data for specific purposes (for example, when registering to receive newsletters or conducting a background check), we process your personal data within the framework of and based on this consent, provided we have no other legal basis and need one. Given consent can be revoked at any time, but this does not affect data processing that has already occurred.
4. Cookies/Tracking and Other Technologies in Relation to the Use of Our Website
On our websites and apps, we typically use "cookies" and similar techniques that can identify your browser or device. A cookie is a small file sent to your computer or automatically saved on your computer or mobile device by the web browser when you visit our website or install our apps. When you revisit our website or use our app, we can recognize you, even if we don't know who you are. In addition to cookies that are used only during a session and deleted after your website visit ("session cookies"), cookies can also be used to store user settings and other information for a certain period (for example, two years) ("permanent cookies"). However, you can set your browser to reject cookies, store them only for a session, or delete them prematurely. Most browsers are preset to accept cookies. We use permanent cookies so you can save user settings (for example, language, auto-login), to better understand how you use our offers and content, and to show you tailored offers and advertising (which can also occur on other companies' websites; however, they will not know who you are from us, if we even know that, as they only see that the same user who was on a particular page with us is also on their website). Some of the cookies are set by us, some also by contractual partners with whom we collaborate.
If you block cookies, certain functionalities (such as language selection, shopping cart, ordering processes) may no longer work.
In our newsletters and other marketing emails, we sometimes include, as far as permitted, visible and invisible image elements that, when retrieved from our servers, can determine whether and when you have opened the email. This helps us measure and better understand how you use our offers and tailor them to you. You can block this in your email program; most are preset to do this.
By using our websites, apps, and consenting to receive newsletters and other marketing emails, you agree to the use of these techniques. If you do not want this, you must adjust your browser or email program accordingly, or uninstall the app if it cannot be adjusted via the settings.
We sometimes use services like Google Analytics or similar on our websites. This is a service provided by third parties that may be located in any country on Earth (in the case of Google Analytics, it is Google Ireland based in Ireland, which relies on Google LLC based in the USA as a processor (both "Google", www.google.com)), with which we can measure and evaluate the use of the website (not personally identifiable). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors from Google in Europe are shortened before being forwarded to the USA, making them untraceable. We have turned off the "Data sharing" and "Signals" settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can draw conclusions about the identity of the visitors from these data, create personal profiles, and link these data with the Google accounts of these persons. If you have registered with the service provider yourself, the service provider will also know you. The processing of your personal data by the service provider is then the responsibility of the service provider according to its privacy policies. The service provider only informs us how our respective website is used (no information about you personally).
We also use so-called plug-ins from social networks such as Facebook, Twitter, Youtube, Pinterest, Xing, LinkedIn, Instagram, TikTok, Goodle or Pintrest on our websites. This is visible to you (typically through corresponding symbols). We have configured these elements so that they are deactivated by default. If you activate them (by clicking), the operators of the respective social networks can register that you are on our website and where, and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator according to its privacy policies. We do not receive any information about you from them.
5. To Whom Will My Data Be Disclosed?
In the course of our business activities and for the purposes as stated in Section 3, as far as permitted and as we deem appropriate, we also disclose data to third parties, either because they process it for us or because they want to use it for their own purposes. This particularly involves the following entities:
- Our service providers (such as banks, insurance companies), including processors (such as IT providers);
- Dealers, suppliers, subcontractors, and other business partners;
- Customers;
- Domestic and foreign authorities, offices, or courts;
- Media;
- The public, including visitors to websites and social media;
- Competitors, industry organizations, associations, organizations, and other bodies;
- Acquirers or prospective buyers of business divisions;
- Other parties in potential or actual legal proceedings;
- All collectively recipients.
When we disclose data to third parties, we comply with legal requirements and, in particular, conclude data processing agreements or similar agreements with the respective recipients to protect your personal data.
6. Will My Data Be Transmitted Abroad?
We may disclose data to individuals, authorities, organizations, companies, or other entities abroad. We can particularly transfer personal data to all countries where our processors process personal data.
If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with applicable data protection (for this, we use the revised standard contractual clauses of the European Commission, which can be found here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj). This is provided that they are not already subject to a legally recognized framework to ensure data protection and we cannot rely on an exception. An exception can particularly apply in legal proceedings abroad, but also in cases of overriding public interest or when contract execution requires such disclosure, if you have consented, or if it involves data you have made generally accessible and have not objected to their processing.
7. How Long Will My Data Be Stored?
We process and store your personal data as long as necessary for fulfilling our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e., for example, for the duration of the entire business relationship (from initiation, execution to the termination of a contract) and beyond according to legal retention and documentation obligations. It is possible that personal data may be retained for the period during which claims can be made against our company and as far as we are legally obliged to do so or if legitimate business interests require it (for example, for evidence and documentation purposes). Once your personal data are no longer necessary for the above-mentioned purposes, they will be deleted or anonymized as far as possible. For operational data (such as system logs, logs), generally shorter retention periods of twelve months or less apply.
8. How Do We Protect Your Data?
We take appropriate technical and organizational security precautions to protect your personal data from unauthorized access and misuse.
We consider the protection of personal data already during the development or selection of hardware, software, or procedures through corresponding technical and organizational measures. Furthermore, we ensure data protection-friendly default settings.
9. Am I Obligated to Disclose My Data?
In the context of our business relationship, you must provide the personal data necessary for the initiation and execution of a business relationship and the fulfillment of the associated contractual obligations (you generally do not have a legal obligation to provide us with data). Without this data, we will generally not be able to conclude or execute a contract with you (or the entity or person you represent). The website cannot be used if certain information necessary for data traffic (such as IP address) is not disclosed.
10. Profiling and Automated Decision-Making
We partially process your personal data automatically with the goal of evaluating certain personal aspects (profiling). We particularly use profiling to target you specifically with information and advice about products. For this purpose, we use evaluation tools that enable us to communicate and advertise in a manner tailored to your needs, including market and opinion research.
For the establishment and execution of the business relationship and otherwise, we generally do not use fully automated decision-making (as regulated, for example, in Article 21 DSG or Article 22 GDPR). If we use such procedures in individual cases, we will inform you separately if this is legally required and inform you about the associated rights.
11. What Data Protection Rights Do I Have?
You have the following rights within the scope of the data protection law applicable to you and as far as provided therein (such as in the case of the GDPR):
- The right to request information from us about whether and which data we process about you;
- The right to have us correct data if it is incorrect;
- The right to request the deletion of data;
- The right to request the release of certain personal data in a common electronic format or their transfer to another controller;
- The right to revoke consent, as far as our processing is based on your consent;
- The right to request further information necessary for the exercise of these rights upon inquiry;
- The right, in the case of automated individual decision-making (Section 10), to present your point of view and to request that the decision be reviewed by a natural person.
Please note, however, that we reserve the right to assert the legal restrictions provided for, such as if we are obliged to store or process certain data, have a predominant interest in it (as far as we are allowed to rely on it) or need it for the assertion of claims. If there are costs for you, we will inform you in advance. We have already informed you about the possibility of revoking your consent in Section 3. Note that the exercise of these rights can conflict with contractual arrangements and this can have consequences such as the early termination of the contract or cost implications. We will inform you in advance in such cases, where this is not already contractually regulated.
The exercise of such rights generally requires that you clearly prove your identity (for example, with a copy of your ID where your identity is not otherwise clear or verifiable). To assert your rights, you can contact us at the address given in Section 1.
Every affected person also has the right to enforce their claims in court or to file a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).
12. Changes
We can adapt this Privacy Policy at any time without prior notice. The version currently published on our website applies. As far as the Privacy Policy is part of an agreement with you, we will inform you about the change via email or in another appropriate manner in the event of an update.